All J. LOWERY handbags and accessories are made by hand in the USA, from premium Italian leather and fine raw materials. Therefore, they must be properly handled to ensure their lasting beauty. 

Please keep in mind that your complete satisfaction as a cherished customer is always our first priority. We’ll be happy to answer your questions and address your concerns. For answers regarding product care not supplied below, please don’t hesitate to reach out. 

How do I properly care for my J. LOWERY handbag?

To maintain your handbag’s lasting beauty, avoid its contact with abrasive surfaces, water, and oils. 

For light cleaning, regularly wipe your handbag’s surface with a soft, damp cloth. Some leather treatments and conditioners are useful; however, we recommend testing products before applying them to your entire handbag. Please reach out for access to our list of preferred products and tested restorative methods. 

For deep cleaning, we recommend trusting your handbag to the leather care professional of your choice.

When not using your handbag, stow it in its provided dustbag and store it in a clean, dry area that is out of direct sunlight.

How do I protect my J. LOWERY handbag from color transfer?

Leather handbags of all types are potentially subject to color transfer or staining when in direct contact with certain materials, namely denim or other types of clothing with heavy pigment content, and especially if wet. 

Light hues of leather should avoid direct contact with dark denim or bright fabrics. Dark hues of leather should avoid direct contact with light materials. All hues of leather should avoid direct contact with water, sweat, or other liquids.

Is my J. LOWERY handbag supposed to have marks on it?

Color and grain variations among premium natural leathers are to be appreciated as defining qualities of unique, handmade products rather than imperfections.